The conflict and communication activity book :
Withers, Bill.
The conflict and communication activity book : 30 high-impact training exercises for adult learners. - New York : AMACOM, 2003. - ix, 283 p. : ill. : 28 cm.
Includes index.
Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors' worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator's best friend."
« Less
0814471676
Conflict management
Communication in organizations
Interpersonal communication
Conflict management
Communication in organizations
Interpersonal communication
W 578 WC 2008
The conflict and communication activity book : 30 high-impact training exercises for adult learners. - New York : AMACOM, 2003. - ix, 283 p. : ill. : 28 cm.
Includes index.
Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors' worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator's best friend."
« Less
0814471676
Conflict management
Communication in organizations
Interpersonal communication
Conflict management
Communication in organizations
Interpersonal communication
W 578 WC 2008